14-day money-back guarantee.

14-day money-back guarantee. If the song doesn't fit the brief, we revise it for free. If after revisions it still doesn't land, email us for a full refund within 14 days of delivery.

Every piece is written for you

Your song is created from your specific story. It cannot be resold or reused, it belongs to you and the person it was made for.

Revisions included

If the finished song doesn't fit the brief, reply to your delivery email and tell us what to change. We'll revise it at no extra cost. If after a reasonable number of revisions it still doesn't land, request a full refund within the 14-day window below.

Changing your mind before creation begins

If you change your mind before we've started creating, email us within 2 hours of your order and we'll issue a full refund to your original payment method. Once production begins, the terms in the sections below apply.

Technical issues

If your file is corrupted, unreadable, or missing content, we re-deliver at no cost. Just let us know within 14 days of receipt.

If we can't deliver

In the very rare case we can't deliver within twice the promised time (48 hours), you receive a full refund to your original payment method. No forms, no questions.

Processing time

Revision responses go out within 24 hours; the revised piece follows in 2–3 days.

How to request a refund or revision

Email contact@customsoulmade.com with your order number within 14 days of delivery. Refunds are issued to the original payment method within 5–10 business days. For a revision instead, reply to your delivery email with what to change.